Definitions and legal references

This document is an agreement between You and Rewire India .

You acknowledge and agree that by accessing or using this website or using any services owned or operated by this website, you have agreed to be bound and abide by these terms of service (“Terms of Service”), our privacy notice (“Privacy Notice”) and any additional terms that apply.

These Terms govern

• the conditions of allowing the use of this website
• the cost involved in the services you use
• any other related Agreement or legal relationship with the Owner

in a legally binding way. Capitalized words are defined in appropriate sections of this document.

The User must read this document carefully.

If you do not agree to all of these Terms of Service and any additional terms that apply to you, do not use this website.

This Website is provided by:

Rewire India
Electronic City
Bengaluru
India

Owner contact email: info@rewireindia.co

Summary of what the User should know

• Please note that some provisions in these Terms may only be applicable to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each applicable section. In the absence of any such mention, sections apply to all Users.

Terms of use

Single or additional conditions of use or access may apply in specific cases and are additionally indicated within this document.

By using this Website, Users confirm to meet the following requirements:

• There are no restrictions for Users in terms of being Business/Commercial Users or Consumers.

Content on this Website

Unless otherwise specified all Website Content is provided or owned by the Owner or its licensors.

The Owner has taken efforts to ensure that the Website Content does not violate legal provisions or third-party rights. However, it’s not always possible to achieve such a result.

In such cases, the User is requested to report complaints using the contact details specified in this document.

Rights regarding content on this Website – All rights reserved

The Owner reserves and holds all intellectual property rights for any such content.

Users may therefore not use any such content, in any way that is not necessary or implicit in the proper use of the Website/Service.

Access to external resources

Through this Website, Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third party’s terms and conditions or, in the absence of those, applicable statutory law.

Domain and Google Workspace Account Ownership

We highly recommend that you maintain complete ownership and primary access to your domain and Google Workspace account. This ensures that you have full control and supervision over your organization’s access. It is important for your domain and Google Workspace account to be under your superadmin capabilities to avoid any potential disruptions in your operations.

Third Party Apps for Project Websites and SaaS Apps: For any third party apps that are required for the operation of your project website or SaaS apps operated by us, we will handle them on your behalf to ensure smooth operation. This includes apps that are integrated into your project website or SaaS apps to provide additional functionalities or services.

By entrusting us with the management of these third party apps, you can rely on our expertise and experience in handling digital solutions. We will strive to ensure seamless operation and optimal performance of these apps to enhance your overall digital experience.

Late Penalty Charges for Invoices

1. Invoices must be settled within seven (7) business days from the date of issuance, as per the agreed-upon terms in the scope of work or estimate.
2. In certain cases, an additional grace period of five (5) days is allowed following the initial seven-day period.
3. Upon expiration of the grace period, a late penalty of 10% on the outstanding amount will be applied for every additional seven (7) days of delay.
4. Please note that the late penalty is automatically generated by our system. We encourage timely payments to avoid incurring these charges.

Important Notice on Communication Protocols with Rewire

1. For efficiency and effectiveness, please use the client portal for all queries or comments related to Design, Technical issues, Payment Gateways, and Social Media/Digital Marketing.
2. Requests made via WhatsApp or direct emails may experience slower processing times, potentially taking up to seven (7) days to reach the appropriate department and should be used only for priority orientations and meets.
3. For billing inquiries or issues outside the scope of the client portal, please communicate via email, ensuring to cc billing@rewireindia.co.
4. The client portal can be used for sharing file attachments or screenshots. For multiple file attachments, please use Google Drive through the client portal via a shared drive link.
5. Priority support over WhatsApp is limited to four to six (4-6) instances per month. We recommend using this service judiciously.

Policy for WordPress Websites Hosted on Shared Servers

1. For WordPress websites hosted on our shared servers, especially under economical plans, we do not provide partial access to third-party developers to maintain the security and integrity of the shared server environment.
2. If you wish to perform tasks on your website independently, a transfer of the website to another hosting service is necessary.
3. The one-time charge for transferring a website out of our servers is ₹6874.
4. You will need to purchase a separate hosting account for the transfer, and this cost is not included in the transfer fee.
5. Please note that there are no refunds for hosting services upon transferring a website out of our servers.

Acceptable use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law. Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights. Rewire reserves the right to Initiate / Modify / cease continuity of a project if the service or product doesn’t meet certain criteria or in case if the work ethics are not suitable or where the project has limited scope due to Non-Clarity of business goals or Inadequate Information provided by the client.

Liability and indemnification

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

US Users

Disclaimer of Warranties

This Website is provided strictly on an “as is” and “as available” basis. Use of the Service is at User’s own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by User from Owner or through the Service will create any warranty not expressly stated herein.

Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet User’s requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at User’s own risk and Users shall be solely responsible for any damage to User’s computer system or mobile device or loss of data that results from such download or User’s use of the Service.

The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or it may not function properly with User’s web browser, mobile device, and/or operating system. The Owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.

Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.

Limitations of liability

To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees, be liable for

• any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
• any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
• any errors, mistakes, or inaccuracies of content;
• personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
• any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
• any interruption or cessation of transmission to or from the Service;
• any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
• any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
• the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the Owner has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.

Indemnification

The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from

• User’s use of and access to the Service, including any data or content transmitted or received by User;
• User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;
• User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
• User’s violation of any statutory law, rule, or regulation;
• any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
• User’s willful misconduct; or
• statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

Common provisions

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).

In case of Service Interruption due to non-payment, we keep your data and website hosted at our servers for a maximum of 90 days. It is chargeable at 990/- ($12) Monthly maintenance cost.

Project Timeline

Project Duration: For a standard project, we will work on it for the initial phase and complete it within a reasonable timeframe. For a larger e-commerce project, additional time may be required due to its complexity and scope.

Communication and Updates:

• During the project’s execution, we will keep you informed by sharing periodic updates.
• These updates may include milestones achieved, such as the completion of the logo design.

Please note that daily updates will not be provided, but we will ensure regular communication throughout the project.

Revision Period:

• After the initial project phase, there will be a dedicated revision period.
• This revision period allows you to provide feedback and request any necessary changes.
• We allocate a strict 7-day timeframe for revisions, during which we will incorporate your requested changes.

Any revisions or modifications requested within these 7 days will be included without any additional charges.

Extended Revision Period:

• If the revision period exceeds 7 days, the project will be considered complete and finalized.
• Any subsequent changes or revisions requested beyond this period will be subject to separate charges.

We strive to provide you with a professional and efficient experience throughout the project. Should you have any further questions or require additional clarification, please do not hesitate to reach out to us.

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.

It’s essential to cross-check these clauses with your company’s existing policy pages to ensure consistency and compliance with local employment laws.

Privacy policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Website.

Intellectual property rights

Any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors.

Any trademarks and all other marks, trade names, service marks, wordmarks, illustrations, images, or logos appearing in connection with this Website and or the Service are the exclusive property of the Owner or its licensors.

The said intellectual property rights are protected by applicable laws or international treaties related to intellectual property.

Offers & Discounts

Rewire is proud to extend few exclusive offers as a testament to our appreciation for our long-term associated clients. However, these offers are contingent on a few conditions:

1. The exclusive offers are subject to both parties adhering to an agreed-upon initial estimate that outlines the minimum scope of work.
2. Should there be any modifications to this initial estimate, either in terms of reducing the scope of work or not meeting the pre-defined minimum amount, the exclusive offer may be reconsidered.
3. In Instances where the minimum criteria or the agreed-upon scope of work is not met for a minimum of 1 Year, or the financial commitment does not reach the minimum threshold, the exclusive offer will be deemed void.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User for the future.

The User’s continued use of the Website and/or the Service will signify the User’s acceptance of the revised Terms.

Failure to accept the revised Terms may entitle either party to terminate the Agreement.

If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose, or subcontract any or all rights under these Terms. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of this Website must be sent using the contact information stated in this document.

Severability

Should any of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect. By hiring services from Rewire, you understand and agree to the terms mentioned on this page.

EU Users

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.

In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

US Users

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

Disclaimer

Rewire Groups works as the operational force that has the responsibility of the security and delivery of the content that your online brand needs. Our brand aims to provide the best services that aims to surpass competition and get you the visibility you need. Under no circumstances, however, are these results guaranteed and the aim is to provide the services to the best of the team efforts.

Domain & Hosting

Rewire Groups recommends that under most circumstances, the domain is to be held by the owner / licensee of the brand. We can support you with 100% Uptime Guarantee on the Hosting needs. If we are managing your domain, you can be rest assured, your domain & data is 100% safe with us at an yearly maintenance cost.

We provide Hosting from our end for a charge and for complete technical assistance. The technical team needs complete access to be able to operate and monitor the websites. Since we own several websites on our big servers hosted with Hostinger, we cannot provide complete access to hosting for safety and privacy of all other client’s data. However, you can access your WordPress dashboard access anytime.

If you do need however, the complete hosting access, you will need to transfer your website data to your own hosting account.

Employee Conduct & Communication

1. Communication Standards and Employee Conduct: At Rewire, we value professionalism and expect all our employees to adhere to the highest standards of communication, both internally and externally. Threats, intimidations, or any form of negative communication, whether written or verbal, will not be tolerated. Any employee found in violation of these standards is subject to disciplinary actions, up to and including termination of employment. Any claims or concerns an employee might have must be presented through the designated channels in a constructive and professional manner.
   
2. Employment Termination Rights: Rewire prioritizes the quality of work and dedication of its employees. The company reserves the right to assess the performance of its employees periodically. If at any point, an employee’s performance or conduct is found to be below the company’s minimum quality benchmark or in violation of any company policies, Rewire reserves the unilateral right to dismiss or terminate the employment contract. Such termination can be effectuated without the need for prior notice, as per the discretion of the management.
   
3. Legal Actions and Protections: By accepting employment with Rewire, all employees acknowledge and agree that the company maintains the right to seek legal recourse in the event of false allegations, threats, or any actions that might harm the company’s reputation or operations. Employees are also reminded that making unfounded legal threats can have personal legal repercussions. We encourage a culture of open dialogue and resolution but will not hesitate to take necessary actions to protect the interests and reputation of Rewire.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Venue of Jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.